Digital Content: Data produced or provided in digital form.
Parties: Seller and Buyer collectively.
Consumer: A natural person acting outside the scope of their independent occupation or economic activity, who purchases, orders, receives, uses goods, or is the recipient of commercial communication or offers related to the goods. For the purposes of rules regarding the Conciliation Board—except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC—consumer also includes a civil organization, ecclesiastical legal entity, condominium, or housing cooperative acting for purposes outside its independent occupation or economic activity, which purchases, orders, receives, uses goods, or is the recipient of commercial communication or offers related to the goods. Additionally, within the internal market and under the scope of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence, or place of establishment, as well as amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC, a business qualifying as a buyer under Regulation (EU) 2018/302 is also considered a consumer.
MS International Kft.
1023 Budapest, Ürömi utca 43.
Tax number: 25092017-2-41
EU VAT number: HU25092017
Bank name: OTP Bank Nyrt., SWIFT: OTPVHUHB
Bank account number: 11705998-21311051, IBAN: HU20117059982131105100000000
Consumer Contract: A contract in which one of the parties qualifies as a consumer.
Functionality: The ability of goods containing digital elements, digital content, or digital services to perform functions appropriate to their purpose.
Manufacturer: The producer of the Goods; in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, as well as any person who, by affixing their name, trademark, or other distinguishing mark on the Goods, represents themselves as the manufacturer.
Interoperability: The ability of goods containing digital elements, digital content, or digital services to work together with hardware and software that differs from those typically used with goods, digital content, or digital services of the same type.
Compatibility: The ability of goods containing digital elements, digital content, or digital services to work together with hardware or software of the same type without requiring transformation.
Website: This website, which serves as the platform for concluding the contract.
Contract: The sales contract concluded between the Seller and the Buyer through the use of the Website and electronic correspondence.
Durable Medium: Any device that enables the consumer or the business to store data addressed personally to them in a way that is accessible for future reference for a period adequate to the data’s purpose and allows the unchanged reproduction of the stored data.
Means of Distance Communication: A tool capable of facilitating the making of contractual declarations between parties not physically present at the same time to conclude a contract. Examples include addressed or unaddressed printed forms, standard letters, advertisements with order forms published in the press, catalogues, telephone, fax, and internet access devices.
Distance Contract: A consumer contract concluded within the framework of a system organized for the provision of goods or services through distance sales, where the parties conclude the contract without being physically present at the same time, using exclusively means of distance communication.
Business: A person acting in the scope of their profession, independent occupation, or business activity.
Buyer/You: A person making a purchase offer and concluding a contract via the Website.
Warranty: In the case of contracts between a consumer and a business (hereinafter: consumer contract), the warranty under the Civil Code, which includes:
- A warranty provided by the business beyond its statutory obligations or in the absence of statutory requirements for the proper performance of the contract; and
- A statutory mandatory warranty.
Purchase Price: The consideration payable for the Goods and the provision of digital content services.
Scope and Acceptance of the General Terms and Conditions (GTC)
The content of the contract concluded between us—alongside the provisions of applicable mandatory legal regulations—is governed by these General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC outlines the rights and obligations of both you and us, the conditions for concluding the contract, performance deadlines, delivery and payment terms, liability rules, and the conditions for exercising the right of withdrawal.
Technical information necessary for the use of the Website, not included in this GTC, is provided in other notices available on the Website.
You are required to familiarize yourself with the provisions of this GTC before finalizing your order.
Language and Form of the Contract
The language of the contracts governed by this GTC is Hungarian.
Contracts governed by this GTC do not qualify as written contracts, and the Seller does not file them.
E-Invoice
Our company uses electronic invoices as defined in Section 175 of Act CXXVII of 2007. By accepting this GTC, you consent to the use of electronic invoices.
Prices
Prices are stated in Hungarian forints (HUF) and include 27% VAT. It is not excluded that the Seller may modify the prices for business policy reasons. Price modifications do not affect contracts already concluded. If the Seller displays an incorrect price for a product and an order is placed, but no contract has been concluded yet, the Seller will act according to the “Procedure in Case of Incorrect Price” section of the GTC.
Procedure in Case of Incorrect Price
An incorrectly displayed price is deemed evident in the following cases:
- A price of HUF 0;
- A discounted price that is incorrectly calculated compared to the percentage discount shown next to the original price (e.g., a product priced at HUF 1,000 with a 20% discount should cost HUF 800, but due to a calculation error, it is incorrectly offered at HUF 500).
In case of an incorrect price, the Seller will offer the option to purchase the product at the correct price. Based on this information, the Buyer may decide whether to order the product at the correct price or cancel the order without any disadvantageous legal consequences.
Complaint Handling and Legal Remedies
The consumer may submit complaints regarding warranty for accessories, product warranties, or guarantees, or complaints about the conduct, activities, or omissions directly related to the distribution or sale of goods to consumers by the Seller or a person acting on behalf of or for the benefit of the Seller, with the aim of remedying an individual legal or interest violation (consumer complaint as defined by the Consumer Protection Act) through the following contact points and methods:
- In writing by email.
- In writing via postal mail: MS International Kft. 1023 Budapest, Ürömi utca 43.
The Seller is obligated to handle the consumer’s claims for warranty for accessories, product warranties, or guarantees in accordance with specific legal regulations, not the Consumer Protection Act’s rules for handling consumer complaints.
Consumer Complaints under the Consumer Protection Act
A consumer may submit a complaint—excluding claims related to warranty for accessories, product warranty, or guarantees—either orally or in writing, if it concerns the conduct, activities, or omissions directly related to the distribution or sale of goods to consumers by the business or a person acting on behalf of or for the benefit of the business, aimed at remedying an individual legal or interest violation.
Oral Complaints
The business must immediately investigate and address oral complaints, as necessary. If the consumer disagrees with the handling of the complaint or immediate investigation is not feasible, the business must promptly record the complaint and its stance in a written report.
- For in-person oral complaints, a copy of the report must be handed to the consumer on-site.
- For oral complaints made via telephone or other electronic communication services, the business must send the consumer a response within 30 days, following the rules applicable to written complaints.
Written Complaints
The business is obligated to respond to written complaints in a verifiable and substantive manner within 30 days of receipt unless EU legislation provides otherwise. If the complaint is rejected, the business must inform the consumer in writing about which authority or conciliation body can handle the complaint, depending on its nature. This notification must include the address, telephone number, internet contact, and mailing address of the relevant authority or the conciliation body competent for the consumer’s residence or place of stay. The notification must also state whether the business has made a general submission to accept the decisions of the Conciliation Body.
Consumer Legal Remedies
- Consumer Protection Proceedings
Consumers may lodge complaints with the consumer protection authority if they notice a violation of consumer rights. After evaluating the complaint, the authority decides on conducting a consumer protection proceeding.
The primary consumer protection authority tasks at the first level are carried out by the regional and metropolitan government offices, based on the consumer’s residence. A list of these offices is available here: http://www.kormanyhivatalok.hu/ - Judicial Proceedings
Consumers are entitled to enforce claims arising from consumer disputes through civil court proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on Civil Procedure. - Conciliation Body Proceedings
If the consumer’s complaint is rejected, they may turn to the Conciliation Body of their residence, place of stay, or the body indicated in their request.
- A condition for initiating a conciliation procedure is that the consumer first attempts to resolve the dispute directly with the business.
- The Conciliation Body, unless the consumer requests a personal hearing, holds the hearing online using electronic devices that allow simultaneous audio and video transmission (“online hearing”).
Obligations of the Business in Conciliation Procedures
The business must cooperate with the Conciliation Body during the procedure.
- This includes submitting its response to the Conciliation Body within the deadline set by the body.
- Except for disputes covered by Regulation (EU) 524/2013, the business must ensure the presence of a person authorized to reach a settlement during the hearing.
- For online hearings, the business must ensure the participation of a representative authorized to negotiate a settlement.
- If the consumer requests a personal hearing, the representative must attend, at least online.
Detailed information about the Conciliation Bodies can be found here: https://www.bekeltetes.hu
Copyrights
Under Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as “Copyright Act”), the website qualifies as a copyrighted work, and therefore all parts of it are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, it is prohibited to use graphic and software solutions or computer programs on the website without authorization, or to use any application that allows the website or any part of it to be modified. Any material from the website and its database may only be taken with the written consent of the copyright holder and must include a reference to the website and indicate the source.
Partial Invalidity and Code of Conduct
If any point of the GTC (General Terms and Conditions) is legally incomplete or invalid, the remaining points of the agreement remain in force, and the applicable legal provisions replace the invalid or erroneous section.
The Seller does not have a code of conduct under the law prohibiting unfair commercial practices against consumers.
Information on the Functioning of Goods Containing Digital Elements and Applicable Technical Protective Measures
The servers providing the data displayed on the website have an availability of over 99.9% annually. Full data backups are performed regularly, enabling the restoration of original data content in case of a problem. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with proper encryption strength, using hardware support built into the processor for encoding.
Information on the Key Properties of Goods
The website provides information on the key properties of the available Goods in the descriptions of the respective Goods.
Correction of Input Errors – Responsibility for the Accuracy of Provided Data
During the ordering process, you have the continuous opportunity to modify the data you have entered before finalizing the order (by clicking the back button in your browser, the previous page will open, allowing you to correct input data even if you have already moved to the next page).
Please note that it is your responsibility to ensure the accuracy of the data you provide, as the invoice and delivery of the Goods will be based on the data you provide.
Please also note that providing an incorrect email address or a full email inbox may result in the failure of the confirmation to be delivered, which can prevent the contract from being concluded.
If the Buyer notices an error in the data provided after finalizing the order, they must initiate the correction of the order as soon as possible. The Buyer may report the correction of an incorrect order by sending an email from the email address provided during the order or by calling the Seller.
Using the Website
Purchasing is not subject to registration.
Selecting Goods
You can select the desired product family by clicking on the product categories displayed on the website, and then choose specific Goods within the category. Clicking on an individual Good will display its photo, item number, description, and price. You are required to pay the price shown on the website at the time of purchase.
Adding to Cart
After selecting the Good, you can add any number of Goods to the cart by clicking the “Add to Cart” button, without incurring any obligation to purchase or pay, as adding to the cart does not constitute an offer.
We recommend adding Goods to the cart even if you are not sure about purchasing them, as this allows you to conveniently review the selected Goods and view them on a single screen for comparison.
The cart’s content can be freely modified until the order is finalized – by clicking the “Finalize Order” button, you can remove Goods from the cart, add new Goods, or change the desired quantity.
When you add a selected Good to the cart, a pop-up window appears with the message “The item has been added to the cart.” If you do not want to select more Goods, click the “Proceed to Cart” button. If you wish to view the selected Good again or add new Goods to the cart, click the “Back to Item” button.
Viewing the Cart
While using the website, you can check the contents of your cart at any time by clicking the “View Cart” icon at the top of the website. Here, you can remove selected Goods from the cart or change their quantity. The system will display updated information, including the prices of the Goods in the cart, after clicking the “Update Cart” button.
If you do not wish to select and add additional Goods, you can continue the purchase process by clicking the “Order” button.
Providing Buyer Data
After clicking the “Order” button, the cart’s content and the total price of the selected Goods will appear. In the “Shipping Service” section, you must indicate whether you wish to personally collect the ordered Good (personal collection) or request delivery. In the case of delivery, the system will display the delivery fee, which you must pay upon placing the order.
In the “User Information” section, you can provide your email address, while in the “Billing Information” section, you can enter your full name, address, and phone number. The “Shipping Information” section automatically stores the data provided under “Billing Information.” If you request delivery to a different address, please remove the checkmark. In the “Comments” section, you may optionally provide additional information.
Reviewing the Order
After filling out the above sections, you can proceed with the order process by clicking the “Continue to the Next Step” button or cancel/revise the entered data by clicking the “Cancel” button to return to the cart’s content. Clicking “Continue to the Next Step” will take you to the “Order Review” page. Here, you can see a summary of the data you previously provided, including the cart’s content, user, billing, and shipping data, as well as the total amount payable. (At this point, you cannot change the data; only go back by clicking the “Back” button.)
Finalizing the Order (Making an Offer)
If you confirm that the cart’s content matches the Goods you intend to order and that your data is accurate, you can finalize your order by clicking the “Submit Order” button.
The information provided on the website does not constitute an offer to contract on the part of the Seller. For orders covered by these GTC, you are considered the offeror.
By clicking the “Submit Order” button, you explicitly acknowledge that your offer is binding and that your statement – if confirmed by the Seller according to these GTC – entails a payment obligation.
The Seller is required to confirm the receipt of your order electronically without delay. If this confirmation is not received by the Buyer within the expected time frame (depending on the nature of the service) but no later than 48 hours, the Buyer is released from the obligation to make an offer or fulfill contractual obligations.
Order Processing and Contract Formation
Orders are processed in two steps. You can place your order at any time. First, you will receive an automatic confirmation that only records the fact that your order has been received through the website. This confirmation does not constitute acceptance of your offer.
If you notice that the automatic confirmation email contains incorrect information (e.g., name, shipping address, phone number, etc.), you must immediately notify us via email, providing the correct data.
If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us, as your order may not have been received in our system due to technical reasons.
The Seller will confirm your offer in a second email. The contract is formed when the confirmation email from the Seller becomes accessible in your email inbox (second confirmation, offer acceptance).
Procedure for Unclaimed Packages
If the Buyer fails to collect the ordered and dispatched Good and does not notify the Seller of their intention to withdraw within the statutory 14-day period without justification, they breach the contract concluded with the Seller, which obliges them to accept the Good and acknowledge the Seller’s performance. In such cases, the Seller may attempt to re-deliver the Good, subject to consultation with the Buyer, and may condition the re-delivery on the payment of delivery fees.
If re-delivery fails or cannot be agreed upon with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with immediate effect due to the breach of contract and may enforce the cost of the failed delivery and return as a penalty against the Buyer. The parties agree to use the email address provided during the order as the means of communication for the termination of the contract. The termination will be considered communicated at the time the termination email becomes accessible in the Buyer’s email account.